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Breiner’s StratPlan Journey

Over the past couple of years, we have found ourselves in a state of continuous learning at Breiner Non-Metallics through the direction of Joe Lucas. Joe is the eternal theoretician, constantly reading, learning, growing. Since taking the helm in 2015, he has...

Breiner Non-Metallics Has G.R.I.T.

At Breiner Non-Metallics, we have always felt like we work with a certain amount of grit. Not just in the work we do, getting down and dirty with the machines, but also in the way in which we conduct our business. A few years back, a customer referred to us as...

What Makes Great Customer Service?

Great customer service sounds like such a cliché. We hear it all the time. Everyone says they strive for it. Most think they provide it to their customers (whether those customers are internal or external). Great customer service, however, can mean different things...