Breiner’s StratPlan Journey

Breiner’s StratPlan Journey

Over the past couple of years, we have found ourselves in a state of continuous learning at Breiner Non-Metallics through the direction of Joe Lucas. Joe is the eternal theoretician, constantly reading, learning, growing. Since taking the helm in 2015, he has...
What Makes Great Customer Service?

What Makes Great Customer Service?

Great customer service sounds like such a cliché. We hear it all the time. Everyone says they strive for it. Most think they provide it to their customers (whether those customers are internal or external). Great customer service, however, can mean different things depending on the customer’s point-of-view. Great customer service is personal. How does it make one’s life better?